Get It Done Transportation

From my first contact with Joe Pein from "Get it Done Auto" I felt comfortable with shipping my car from North Palm Beach to Brick , New Jersey. He was available to answer all my questions and when it came time to assign the hauler I felt comfortable with shipping.

On the pick up day the driver arrived took pictures of my auto and gave us an estimate of the arrival date. On the arrival day they kept me informed and when it got too late they called to let me know that it would arrive at 7 AM.the following morning. They were right on time and took pictures of my car along with me accepting my vehicle. Thank you to Joe and Jorge. You are a Dream Team.

Service cost: $975

BIKE ARRIVED WITH DEAD BATTERY!!!! NO COMPENSATION!!! NO CALL BACKS!!! DO NOT USE!

Hired Get It Done Transportation to pick up my new 2024 HD Road Glide from FL & deliver to TX. I received a call from the dealer stating that the bike was loaded and the Harley Tech put the bike in "transport mode," to avoid draining the battery. Upon delivery of the bike, it would not start and would shut the screen down after only seconds. I knew something was wrong because the parking lights were flashing, dimly. In transport mode, there should be no lights flashing at all. Battery was DEAD. So at some point the subcontracted shipper took the bike out of transport mode. I was unable to speak with the delivery guy, as he did not SPEAK A WORD OF ENGLISH. I had no choice but to let him leave and try to resolve the issue via phone directly with Get It Done. I had to end up buying a new battery for my new motorcycle that I had not even been able to ride yet. I began trying to contact Get It Done Transportation on August 3, 2024 to resolve the issue. I wanted compensation for the $231 battery and my wasted time. David Maier said he would contact their subcontracted delivery company so I could get reimbursed by them, and he would have them call me to get sorted out. Never did get a call, and several calls were made to David with the same "Oh my, they still haven't reached out to you?! Let me call them again and I will get back to you."

I never received any calls back from either party. After insisting further action towards resolution, David passed me on to his boss. His boss is doing the same thing. The last 2 times I called, he said he would have the owner of Get It Done Transportation to call me back to get my issue resolved. Yep, no call back. They are giving me the run around. Bike delivered JULY 29TH - posting my review OCT 3OTH. BEWARE OF WHO YOU TRUST TO TRANSPORT YOUR VALUABLES! I am still the cost of a battery and lots of wasted time.

Service cost: $1590

CHECK BBB.org complaints before doing business with Get It Done Transportation! They charged me a deposit of 190$ for a total of $1,090 towing from GA to TX a month before stating that I had to send them my card information and a deposit to save my spot. A month later they tried to take my car earlier the 12th of september when I had saved a spot for the 20th of september, then that same day I called and he said it was a confusion and I was still set for the 20th and he would just send me an email assuring me BUT HE ACTUALLY CHARGED 200$ UNAUTHORIZED and I texted him confused and his reason was that the new driver was a bit more expensive, yet Dave Pein only told me he was sending me another email and NEVER told me they were going to charge me more which was a RED FLAG. After that he sent me an email with a different total amount of $1,140 which was not the amount we agreed on and said it was a typo and it would be corrected . Then the 20th came and he did not call or let me know anything about my car was getting picked up so I had to call to receive updates, Dave Pein would say he would call in 30 minutes but hours would go by, I had to call multiple times but he would say he was still working on it, I called once more and he said he would call in a few minutes stating he was on his way to his office and did not even call back. I decided to cancel the services at the end of the day due to lack of communication and suspicious activity. I started looking at their 1 star ratings in different websites and many people had gone through the same that’s when I knew it was a scam. They took $390 dollars from me with no transportation service done and when I tried to cancel they did not answer emails, texts, or phone call. I had to trick Dave Pein in answering me by going to the website and trying to get a quote with a different number and he answered saying he would give me the refund without an apology for not responding. The only reason he answered was because it was another number yet he answered right away when he couldn’t even answer me. I have not received my money back !SCAMMERS THAT LOWBALL DO NOT DO DEPOSITS WITH THEM JUST BECAUSE ITS CHEAPER. THEY JUST TAKE YOUR MONEY AND DO NOT TOW YOUR CAR !! CHECK YELP REVIEWS!!!!! IM NOT THE FIRST THEY SCAM Do not believe the 5 Star ratings. Many have had similar stories “mechanical issues” “running late” . PLEASE AVOID LOSING MONEY

Service cost: $390

David worked hard to get my business. The vehicle pick up was delayed several times from my end but he stayed involved to get me a transport when I was ready. David gave me a very fare "all in" price and promised a 5 day pick up window. I paid a total of $550.00 including a $150.00 deposit that was not cleared until I had a transport. Everything was clearly spelled out in the bid contract. When I finally gave the go ahead my car was picked up in Florida within 2 days on a Saturday morning and delivered to my location in Toledo by mid afternoon the following day. I had the ability to communicate with the shipper and the driver at any time I wished and was never put off. The transport equipment was new, clean and well maintained and the driver was professional and friendly. My vehicle arrived in perfect condition just like it was their own. In short I hired a pro to get a job done within a time frame and they performed better than my expectation. I would use them again without hesitation.

Service cost: $550

Get it Done delivered my car eight days late and broke many of their promises to me in the process: In early June I got a quote from Get it Done to transport my car across the country. Their website states: "We guarantee all our quotes for 30 days. That doesn’t mean you have to ship within 30 days, but you do have to book within 30 days of receiving our quote to get our fixed-rate guarantee.” I did book within a few days of my quote, which was an all inclusive $1,290. The amount I ended up paying, including Get it Done's fee, was $1,640. Get it Done's website also states: "We never require a deposit. We will never have you pay a driver directly. You will not be charged until the driver picks up your car. Even then, your driver will not be paid until they deliver so they remain highly motivated to complete the task." However, I was forced to pay a $190 deposit. Still, I went with them because they told me they would make sure I got my car on July 2nd. Then, in late June, before my car was supposed to be picked up, I did not hear from them, and after trying to reach them for several days, I was told my car would be picked up a few days later than initially promised. But I was assured the car would still arrive on July 2nd. After two more days of trying to get in touch with them and not hearing anything, I was told that they needed to find me a new driver and that the car would now be delivered July 3rd or 4th. My car was not delivered July 3rd, or 4th, and I never heard from the driver. Every day, I tried to call Get it Done and ask them what was going on, and either they would not pick up or return my calls, or they would let me know that they would call me back and try to get the situation figured out. However, I never got any calls back and never got any information from them about what was getting "figured out." The next date they gave me for delivery was Monday, July 5th, and Tuesday the 6th at the very latest. When my car did not come at that time, they assured me it would come Wednesday July 7th. On Wednesday, when my car did not come, I was finally able to contact the driver myself, and was told that the car was expected to arrive over the weekend. Ultimately, my car was delivered to me July 10, and I was forced to pay the driver directly, despite Get it Done's promise that I would not personally be forced to pay the driver. Throughout the process, I was in active contact with Get it Done, communicating my concerns. I asked them repeatedly for what they could to make the situation right, and was never given any answers. Finally, upon receiving the car, I asked them for a refund due to their very late delivery and broken promises. They refused to acknowledge any wrongdoing on their part whatsoever, refused to refund me for the deposit I gave them, and called me a "bully." Further, they attempted to intimidate me into not opening a dispute with my credit card, falsely stating that for me to do so would be illegal. I am appalled at Get it Done. This has been the worst experience I have ever had dealing with any company.

Service cost: $1640

My experience with Get It Done Transportation was awful. Do yourself a favor and book your transportation elsewhere- plenty of better options than this place. Poor service and communication, contract price not honored, agreed upon payment method not honored, overpayment not refunded have been the lowlights of my experience with this company/David Pein.

David Pein demonstrated very poor communication and is unresponsive to the point I think he is dodging my calls when he sees my number on caller id. We agreed on a price (in writing), and I gave a deposit in September to have my car shipped in November. My car went a day later than scheduled, but that did not bother me so much. What did bother me greatly was the fact David would not give me an exact time of my car’s departure which I was trying to plan around (packing and work) so it was very frustrating. He would not return my calls/emails. If/when he does answer the phone, he would ask if he could call me right back in 5 minutes and then never call back. I was left waiting and waiting until the evening of the day my car was scheduled to ship, and that is how/when I figured out my car would not be going on that scheduled day. Extremely poor service to leave somebody hanging like I was left- completely irresponsible and unprofessional not to call me back to say the shipment will actually be the following day vs. the scheduled day. No excuse not to keep me informed- customer service 101.

We had agreed when my car was delivered that the balance of the payment would be paid via credit card since I was not going to be in that state yet so I had a friend picking up the car in the other state. The driver of the truck (who was actually pretty nice and not affiliated with Get It Done Transportation) called me as he was dropping off the car to ask where the cash was since his records showed the drop off was, “cash on delivery”. I was very taken back by this little “surprise”. He held my car for literal ransom and asked if I could have my friends pay him? I would never ask someone to loan me $800, and who keeps $800 cash on hand? Called David multiple times- left voicemail with no return call. Against my better judgment, ended up sending the driver cash via PayPal. And guess what, the amount the driver requested was $51 more than my contract price.

I sent David an email marked “urgent” regarding delivery and the overpayment. He did call me that evening to say he’d call me the next day because he was not at his computer. There was no follow-up call from him the next day or any day since. Since the delivery of my car and the overpayment on November 23rd, I have been following up with David for my refund/credit of $51. It has been almost 3 weeks and I still have not been refunded the overcharge. I have sent David 5 emails, left him 3 voicemails, and have actually spoken to him a couple of times since the delivery on November 23rd to no avail. In fact, David advised me on Dec 1st, that he put the refund through and I should see the credit on my account on Weds or Thurs of that week (Dec 2nd or 3rd). Here it is Dec 12th and still no refund. My last contact was on Dec 9th when I left a voicemail and followed that up with an email. No response from David/Get It Done Transportation. Infuriating...

Service cost: $870